The Providence Housing Authority includes ten departments that manage various aspects of the PHA’s work. Below, please find a brief description of each department.
Effective Human Resource management involves a strategic and comprehensive approach to managing people, the workplace culture, and the office environment. The Human Resources Director works to create an environment where employees feel empowered to contribute effectively and productively to accomplish the organization’s goals and objectives.
The Office of General Counsel assists the Authority in carrying out its Policies and Rules and in complying with Federal, State and City laws, regulations, ordinances and Court Orders and serves as its point of contact for public record requests. The Office also assists in contract and insurance matters, claims adjusting and defense, and in work carried out by outside representatives.
The Providence Police Department’s Public Housing Unit (PHU) and the PHA’s Security Force form the Security Operations Department. The Department has the responsibility of fulfilling the safety element of the agency’s mission to provide and develop quality and safe affordable housing opportunities and services.
The Property Management Department in conjunction with Tenant Selection is responsible for the supervision of the PHA’s developments and public housing wait lists in accordance with HUD regulations and the PHA’s admission policies. Application intake, processing applications, and applicant screening are all subsequent functions of Tenant Selection.
The Office of Strategy & Development is a unique and multi-functional office with a purview that encompasses multiple areas: project development and management, resident relations, resource development, and policy creation and implementation. Funding opportunities, policies, and programs are pursued, coordinated and implemented by this Department to encourage positive community engagement.
The Information Technology (IT) Office is an essential part of the Providence Housing Authority’s everyday functions. IT provides hardware/software support regarding connection or operational problems for phones, faxes, printers, scanners, gas lines, elevators, door entry systems, computers, internal and external e-mails and computer labs.
The Leased Housing Department administers the PHA’s federal Section 8 program and several other rental assistance programs. The department’s primary responsibilities include: maintaining the waiting lists, screening applicants and transfers, educating participants and owners, processing new leases, and conducting inspections.
The Resident Services Department focuses on the collaboration of community partnerships as a means of enhancing the number and variety of programs and services available to address the educational, economic, social service and healthcare needs of the PHA’s residents.
The Facilities Management Department (FM) is responsible for day to day maintenance of all the Authority’s housing developments. FM provides building and grounds maintenance, along with twenty-four hour, seven day a week “on call” maintenance services for the Authority’s properties. FM is also responsible for the day-to-day administration of the department, including performing routine and planned maintenance of the units, operation of the computerized work order system, the dispatch office and administration of the required annual inspection of each of the 2,606 apartments in the Authority’s housing inventory.