Resident Services
RSD enhances the quality of life for PHA residents by coordinating programs that promote employment, financial stability, health, wellness, and housing preservation. The department operates through three primary pillars: Workforce Development, Wellness, and Service Coordination . Each is led by specialized staff who collaborate to provide wrap-around support and community-based initiatives.
Workforce Development
Employment Services for Adults and Youth
- Job search and job placement assistance through the Workforce Development Coordinator
- Essential Skills Workshops are held several times a year to build work readiness Skills such as resume and cover letter writing, interviewing techniques, workplace etiquette, and job retention strategies.
Jobs Plus Program (JPP)
The Jobs Plus Program is a four-year initiative funded by the U.S. Department of Housing and Urban Development (HUD) designed to support residents through job readiness, workforce development, and employment placement. Launched in February 2025, the program connects residents with Employment Case Managers to identify goals, address barriers, and create individualized career plans.
Participants who increase their earnings after enrolling will benefit from an earned income disregard, meaning their rent will not increase due to higher income during the program period. The Jobs Plus team is actively engaged in the community and available on-site at 289 Chad Brown Street.
PHA Clothing Closet
Family Self-Sufficiency (FSS)
- Set your own long-term goals: In the FSS Program, you’ll create personalized long-term goals and work with FSS Coordinator to achieve them. Such as going back to school, saving for the future, buying your first home, launching a small business, paying off debt, or building a financial safety net.
- Work one-on-one with a Financial Coach: You’ll meet regularly with your PHA Financial Coach, who will help you develop a customized action plan focused on improving your income, credit, debt, savings, and long-term financial well-being.
- Build savings with the FSS Savings Account: When your household’s earned income increases (from a raise, new job, or more hours worked), part of your rent increase will be deposited into your FSS Savings Account. These funds grow as your income grows, and you can use your savings to achieve your goals during or at the end of the program.
Financial Literacy Services
Adult Education
- GED
- ESL
- Training & Certification
Wellness
Health Services
- Health Education
- Health Advocacy
Mental and Behavioral Health
- Crisis Intervention
- Mental Wellness
- Short-term counseling services
- Mental Health Education
Substance Use
- Intervention
- Education
- Prevention
Advocacy for Victims of Crime
- Emotional support
- Assistance navigating the criminal justice system
- Safety planning
- Relocation assistance
Violence Against Women Act (VAWA)
The Violence Against Women Act (VAWA) is a landmark law that enhances criminal justice and community responses to domestic violence, dating violence, sexual assault, stalking, and human trafficking. Since its enactment in 2013, the Providence Housing Authority (PHA) has been committed to ensuring that its programs and services effectively support individual protected under this Act.
Following the release of the Federal Final Rule in December 2016, the U.S. Department of Housing and Urban Development (HUD) issued policy guidance that, together with the Rule, continues to inform and shape PHA’s policies and procedures. Persons covered under the Violence Against Women Act have special protections and rights available to them.
Service Coordination
Resident Services Coordinators
- On-site assistance with navigating community resources
- Food Assistance
- Coordinating on-site resources
- Mediation and Intervention
- Education
- Dominica Manor: 401-709-6405
- Kilmartin Plaza: 401-709-1720
- Carroll Tower: 401-709-1750
- Dexter Manor: 401-709-1709
- Parenti Villa: 401-709-1848
- Chad Brown/Admiral Terrace / Sunset: 401-709- 4812
- Hartford Park (Family and Elderly): 401-709-2210
- Codding Court/SS/Roger Williams: 401-709-1141
- Manton Heights: 401-709-3850
